Frequently Asked Questions
Everything you need to know about our professional lash supplies and services.
Are your lash products suitable for beginners or only professionals?
While we provide educational resources, our professional-grade adhesives and lash extensions are specifically designed for use by certified lash technicians to ensure safety and quality results.
How long does shipping take for UK and international orders?
We offer next-day delivery within the UK for orders placed before 2 PM. International shipping typically takes 3-7 business days depending on the destination and customs processing.
What is the shelf life of your lash adhesives?
Unopened bottles of adhesive can be stored in a cool, dry place for up to 6 months. Once opened, we recommend replacing your adhesive every 4-6 weeks to maintain optimal performance.
Can I return products if I change my mind?
For hygiene reasons, we can only accept returns on unopened, unused products in their original packaging within 14 days of purchase. Adhesives and liquids are non-returnable.
Do you offer bulk discounts for lash salons?
Yes, we offer tiered pricing and bulk discounts for large orders. Please contact our professional sales team or log in to your wholesale account to view discounted rates.
Are your products cruelty-free and vegan?
Absolutely. All London Lash Pro products, including our synthetic mink and silk lashes, are 100% cruelty-free and vegan-friendly.